Privacy Policy
Document No: PR-002
Version: 1.0
Effective Date: 29/09/2026
Approved By: Amanda Ransley, Director
1. About this policy
Full Circle Fire Pty Ltd (Full Circle Fire, we, us or our) respects the privacy of the people we deal with.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our business, including when providing fire protection services, managing projects, arranging access to properties, communicating with customers and residents, and operating our website and online booking services.
We aim to handle personal information consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
2. Personal information we may collect
The types of personal information we collect depend on our relationship with you and the services being provided. They may include:
•your name, telephone number, email address and other contact details;
•property, building, apartment or unit details relevant to work we are carrying out;
•information required to arrange access to a property or work area;
•appointment and booking information, including preferred dates and times and information about your availability;
•correspondence, enquiries, instructions, feedback and complaint information;
•customer, supplier and business contact information;
•information relating to quotations, contracts, projects, invoices and transactions;
•photographs, records or notes relating to work at a property where reasonably necessary for project, service, compliance or record-keeping purposes; and
•other information you choose to provide to us.
We generally do not seek sensitive personal information unless it is reasonably necessary for a particular purpose and its collection is permitted by law.
3. How we collect personal information
Where practicable, we collect personal information directly from you. This may occur when you:
•contact us by telephone, email or through our website;
•request a quotation or engage us to carry out work;
•complete an online form or appointment booking;
•provide information in connection with access to a building, apartment or work area; or
•otherwise communicate or deal with us.
We may also receive relevant personal information from another person or organisation where reasonably necessary for the work being undertaken. This may include an owner, owners corporation, strata manager, building manager, property manager, tenant, principal contractor, consultant, customer or other project participant.
4. Apartment access and online bookings
For projects requiring access to apartments or other occupied areas, we may use an online booking system to coordinate access.
Information collected through an access booking may include your:
•name;
•apartment or unit number;
•email address;
•telephone number;
•selected appointment time;
•availability or flexibility regarding appointment times; and
•access instructions or other notes you choose to provide.
We use this information to schedule and coordinate the works, communicate with you about access, manage changes to the programme and maintain appropriate project records.
Where reasonably necessary to coordinate the works, relevant booking or access information may be provided to the customer, building manager, strata manager or other project representative.
5. How we use personal information
We may use personal information for purposes including:
•responding to enquiries and providing quotations;
•performing and administering contracts and projects;
•arranging appointments and site or apartment access;
•carrying out, documenting and managing our services and works;
•communicating about appointments, works, defects, variations or other project matters;
•issuing invoices and managing accounts;
•managing customer and supplier relationships;
•meeting safety, insurance, contractual and legal requirements;
•responding to complaints, claims or disputes;
•maintaining the security and integrity of our systems and records; and
•other legitimate business purposes reasonably connected with our activities.
We do not sell or rent personal information.
6. Disclosure of personal information
We may disclose relevant personal information where reasonably necessary to carry out or administer our work. This may include disclosure to:
•the customer, building manager, strata manager, owners corporation, principal contractor or other project representative where required to coordinate access or the works;
•service providers we use to operate our business, such as IT, cloud, accounting and online booking providers;
•professional advisers or insurers where reasonably required; and
•government authorities or other parties where disclosure is required or authorised by law.
We may also disclose information where you have authorised us to do so.
We limit disclosure to information reasonably necessary for the relevant purpose.
7. Third-party and cloud services
We use third-party technology and cloud services to operate our business. These may include email, document storage, accounting, online booking and other business systems.
Information provided to us may therefore be stored or processed using systems operated by third-party service providers. Some service providers may process or store information outside Australia. Where applicable, we take reasonable steps appropriate to the circumstances to protect personal information and comply with applicable privacy requirements.
8.Storage and security
We take reasonable physical, technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Access to personal information is restricted to people who reasonably require it for their work or another legitimate business purpose.
We retain personal information for as long as reasonably required for the purpose for which it was collected and to meet applicable contractual, legal, insurance and business record-keeping requirements. Information that is no longer reasonably required will be securely destroyed or de-identified where appropriate.
9. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading.
Requests should be sent to info@fcfire.com.au. We may need to verify your identity before providing access or making a correction. In some circumstances, applicable law may allow or require us to refuse access to particular information.
10. Privacy questions and complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact Full Circle Fire Pty Ltd at info@fcfire.com.au.
We will consider the matter and respond within a reasonable period. Where appropriate, we will take reasonable steps to investigate the issue and correct our practices or records.
If applicable privacy legislation gives you the right to refer an unresolved privacy complaint to a regulator, you may also contact the Office of the Australian Information Commissioner.
11. Dealing with us anonymously
Where lawful and practicable, you may make a general enquiry without identifying yourself or by using a pseudonym.
However, we may need your identity and contact information where it is reasonably necessary to provide a quotation or service, administer a project, arrange property access, manage an appointment or meet legal or contractual requirements.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, systems, service providers or legal requirements.
The current version will be made available on our website and will state the date on which it was last updated.